Refund Policy

Effective and last updated August 9, 2026

ScreenSignals offers a 30-day, 100% money-back guarantee on every charge.

How to request a refund

Use the private support form within 30 calendar days of the charge and choose “Billing & refunds.” Write from the email associated with your ScreenSignals account and include the approximate charge date. You do not need to provide child information, viewing history, or report details.

What the guarantee covers

The guarantee applies to monthly charges, annual charges, and renewal charges. Approved refunds are for 100% of the applicable ScreenSignals charge and are sent to the original payment method. Stripe and your bank determine when the credit appears after we issue it.

Cancellation is separate

A refund request does not automatically cancel future renewal, and canceling does not automatically refund a previous charge. You can cancel in the Stripe customer portal from ScreenSignals Settings. After cancellation, you keep full access through the end of the billing period you already paid for.

After 30 days

Requests received more than 30 days after a charge are not guaranteed, but we will review unusual circumstances fairly. Nothing in this policy limits refund or cancellation rights that cannot legally be waived.

Questions

Visit the Help Center or use its private contact form.